Microsoft issue affecting pupils could take ‘weeks’ to resolve

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  • Coronavirus pandemic

image copyrightGetty Imagesimage captionMicrosoft Teams is a key resource for pupils learning at home

A Microsoft issue which is affecting school pupils across Scotland during their first days of home learning could take several weeks to resolve.

The firm is "a few weeks away" from implementing a permanent fix to the "join" button on Microsoft Teams, according to Education Scotland.

A number of schools said the technology ran slowly or not at all on Monday.

First Minister Nicola Sturgeon said the government was continuing to liaise with the company to resolve the issue.

Microsoft Teams is one of the main platforms being used for remote learning with schools shut to most pupils until at least the beginning of February.

Parents reported problems accessing the technology continued on Tuesday.

One primary school in Edinburgh sent parents a text saying: "Microsoft is still having some issues with Teams application. This is a national issue and will hopefully be resolved soon."

  • Pupils in Scotland struggle to get online amid Microsoft issue
  • Pupils face disparities in remote learning

Microsoft initially said engineers were working to resolve the problem. When pressed on whether demand as a result of home schooling was causing the issue, the firm declined to comment.

The BBC approached Microsoft for an update on Tuesday but has yet to receive a response.

Education Scotland, the Scottish government agency responsible for improving education, said in an update on its website that it was continuing to work with the firm.

The post read: "We have continued to work with the Microsoft technical team to resolve the intermittent fault with the join button which has impacted a small number of users.

"We can confirm that Microsoft are a few weeks away from implementing a permanent fix for this. In the meantime please continue to use the manual workaround and where we can expedite any work we will do so.

"We had received a small number of reports of delays within the chat function during some meetings. Microsoft are investigating ways to improve the user experience however it is working as designed.

"There are changes to operational use which can be implemented by our users to help improve their experience. Should anyone need assistance with this please contact the helpdesk for further information."

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