PS5 launch day delivery delays and row over who is to blame

Publishedduration20 minutes agoimage copyrightSony

Customers who pre-ordered a PlayStation 5 from UK retailer Game may not receive it on launch day, partly because of huge demand – and also the size of the console.

In an email to customers, Game blamed courier firm Yodel, which has strenuously denied it is at fault.

People keen to get their hands on the console are also struggling to order with other online retailers.

There are huge virtual queues on retailer Curry's website.

The PS5 is released in the UK on 19 November but lockdown has meant that people cannot purchase one in physical stores. The US launch took place last week.

Currys PC World was forced to institute a virtual queuing system which grew to 150,000 long, while John Lewis and Game's own site suffered slow loading times as they were inundated with hopeful shoppers. There were also issues with the Tesco and John Lewis websites.

Those hoping to receive their consoles today are from pre-orders that took place in September. Many people who were not allocated a pre-order tried to buy a console when launch day stock went on sale at 09:00.

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