PlayStation 5 customers furious as orders are delayed on UK launch day

(Image: via REUTERS)

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After months of anticipation, the PlayStation 5 has finally gone on sale in the UK today.

The console launched in the US, Japan, Canada, Mexico, Australia, New Zealand and South Korea on November 12, but has finally hit UK shelves today.

While many eager fans pre-ordered the PS5, it seems that many won’t get their consoles today.

The issue appears to be affecting customers who pre-ordered their console through GAME, with many receiving an email that ‘not all orders due to be delivered will be delivered on release day.’

The email reads: “Due to the volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all Retailers and Couriers.

“Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this.

“However, for reasons beyond the control of GAME, YODEL have informed us today (18th November) that not all orders due to be delivered by them will be delivered on release day.

Have you been affected by PlayStation 5 delays? Email us at [email protected]

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“This is due to capacity issues inter delivery network and may mean that your tracking information is not fully updated until Friday.”

Unsurprisingly, many customers are absolutely furious.

One user tweeted: “Game just informed my daughter that after months of waiting for launch day for delivery of Sony PlayStation 5, Yodel can't cope and buyers will get an email telling them they aren't getting it tomorrow and may not find out when they get it until Friday.”

Another wrote: “Can you explain why I paid £9.99 via a Royal Mail delivery for the PlayStation 5. And yet now it's going to be delivered by Yodel, which now apparently cannot meet tomorrow's date for many people?”

(Image: PA)

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And one vented: “Just no excuses for Game & Yodel to be unable to deliver on release date. The Playstation 5 has been out of stock for over a month so they have all that time to get the logistics right. And why not ship a day early when knowing volume?”

While GAME claims that Yodel is to blame for the delay, Yodel says that this isn’t the case.

Speaking to Video Games Chronicle, a Yodel spokesperson said it was “deeply disappointing” that its name had been “incorrectly used”, and insisted there were no delays within its network.

“Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game,” a spokesperson told VGC.

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“We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.

“There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.

“The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.”

Meanwhile, some Amazon customers have also reported delays on their PS5 orders.

One Amazon customer sent Mirror Online a screenshot of his delivery notes, having received an update at 07:29 this morning that his delivery had been delayed 'due to external factors.'

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